WhatsApp Backup Stuck On Android Or iPhone? Try These Fixes

As an Amazon Associate and affiliate of other programs, I earn from qualifying purchases.

Have you ever had WhatsApp’s backup feature get stuck on you before?

It can be a downright frustrating experience for users, especially if you want to back up your WhatsApp data because you want to do something else with the app, such as restoring it to a different OS or to a new phone.

But don’t worry! There are multiple ways to fix WhatsApp backup stuck problem.

How To Fix WhatsApp Backup Stuck: Step-By-Step

Your precious WhatsApp data getting stuck can be frustrating.

If your backup gets stuck, there are many ways to fix this in both Android and iPhone versions. With these steps, you can backup WhatsApp anytime, regardless if you have an iPhone or Android.

Fixing WhatsApp Backup Stuck On Android Device

Method 1: Update WhatsApp To The Latest Version

Having an outdated version of the app can reduce the app’s efficiency and even lead to bugs, such as when your backup gets stuck.

It will take you about 3 minutes.

Follow these steps to update your Whatsapp to the latest version.

  1. Go to the Google Play Store and tap your profile picture.

    Tap on your profile picture on the top right corner at the Google Playstore

  2. From the options, choose Manage Apps and Devices.

    Tap on manage apps and devices from the options

  3. You’ll see two tabs: Overview and Manage. Choose Manage.

    Tap on the manage tab

  4. Here, you will see a list of all the apps you have on your Android. You can also click the Updates Available button to see if WhatsApp needs to be updated.

    Whatsapp in the list of apps that need an update

  5. If it does, simply tick the checkbox and click the update button on the top-right corner.

    Select Whatsapp messenger from the list for the update

  6. You can also search for WhatsApp and see if it has updates.

    Whatsapp update page with the update button

After this, try to backup WhatsApp again and see if the backup process can be finished.

Method 2: Update Google Play

Sometimes, it could be your Google Play Services that is causing the error.

Like before, one of the easiest ways you can fix this issue is by simply updating this particular app on your phone. Here’s how.

  1. Go to the Google Play Store and navigate to the Manage Apps and Devices.

    Manage app and device option in google play
  2. Tap the Manage tab and look for the Play Services button. You can also go to the Updates Available tab to see if it needs updating.

    Installed apps list in google play
  3. If the app is an old version, you should see the Google Play Services app on the list. When you do, choose it and then click the update button. If not, proceed to the next fix.

    Installed apps with updates available in google play

Method 3: Check Your Google Account Connection

Your WhatsApp account needs an active Google Account to perform backups. A problem there can cause problems with Whatsapp backup.

To do that, you have to open Whatsapp messenger and fix its connection to your Google account or Google Drive.

  1. Launch WhatsApp from your phone and tap the three-dot button on the top right corner of the interface.
Accessing more options in whatsapp messenger app
  1. From the drop-down menu, click Settings.
Accessing Whatsapp settings
  1. There will be a list of options to choose from — click Chats.
Whatsapp settings
  1. Next, choose Chat Backup.
Whatsapp chat settings
  1. Here, you will see the Google Account linked to your WhatsApp. If you don’t have one, you can click this to add your account.
Whatsapp chat backup settings
  1. If there’s one, check if it is still your active account or change it to a new one.
Choosing google account for chat backup in whatsapp

Method 4: Clear Data And Cache

Sometimes you need to reset network settings, but sometimes it’s the data and cache that are causing the problems for your app. Clearing your data and cache can solve many issues.

WhatsApp Data

You might have too many WhatsApp backups consuming all the space in your upload location. Clearing up the oldest ones should free up some storage space for it.

You can do that with the following steps.

  1. On your browser, go to the Google Drive website. From the home page, tap the gear icon on the top right corner of the interface.

    Accessing  more menu options in google drive
  2. This will show a drop-down menu. From the menu, choose Settings.

    Accessing google drive settings
  3. You will then be brought to a floating window for the Google Drive options. Choose the Manage Apps tab on the left side of the window.

    Google drive settings
  4. You will then see all of the Google Drive apps as cloud backup. Look for WhatsApp in the list of apps that can access Drive.

    Manage app option in google drive settings
  5. Once you see it, click the drop-down OPTIONS button on the side.

    Manage app option in google drive settings

This will show you the option to disconnect from Drive. Click to delete your data and disconnect WhatsApp to refresh your backup status.

WhatsApp Cache

Now that you’ve made some space for WhatsApp on your Drive, you need to clear the cache data that might be causing problems as well.

You can do that with these steps.

  1. Go to your phone’s storage.

    Android internal storage graph
  2. From here, you will see a list of apps installed on your phone. Find WhatsApp and then click it.

    List of installed apps in android
  3. Try looking for the Clear Cache button and tap it to clear the app cache.

    Clearing whatsapp cache

Fixing WhatsApp Backup Stuck On iPhone

Now that you know how to fix your stuck WhatsApp backup on Android device, it’s time to learn how to do it on an iPhone.

Method 1: Check For iCloud Issues

WhatsApp uses iCloud backup to store your WhatsApp backup data, so you need to make sure that your iCloud connection is free of issues from the start.

Here are a couple of ways to detect and fix Whatsapp backup stuck on iPhone or any other iOS device with iCloud backup.

Check For Server Connectivity Issues

If you’re having issues with your WhatsApp backup, iCloud server should be the first thing you check.

Simply head over to the System Status page to check the current status of Apple servers.

Check iCloud Storage

If your iCloud drive doesn’t have any space anymore, you won’t be able to create a new Whatsapp chat backup.

To check iCloud storage, follow these instructions.

  1. Launch Settings and tap your Apple Profile.

    Iphone settings
  2. Then choose iCloud from the list of options.

    Apple id settings
  3. To see the iCloud usage in more detail, select Manage Storage.

    iCloud settings
Delete A Backup

Your WhatsApp chat backup can be stuck because of bugs caused by too much WhatsApp data stored on the iCloud.

To potentially solve this issue, delete a WhatsApp backup from your iCloud account with the following steps.

  1. Go to iCloud Storage by launching Settings and then tapping Profile.

    Iphone settings
  2. From the options, pick iCloud to see the apps on your iCloud backup.

    Apple id settings
  3. You should then see a Backup toggle button beside the icons. Find WhatsApp and tap that to turn it off.

    Whatsapp backup toggle button

By doing so, you’re basically deleting the previous WhatsApp chat backup to make space for a new one.

Method 2: Do A General Reset

If nothing else works, you can always try doing a general reset on your device. Make sure you use the backup feature of iPhone or Android to not lose anything.

Method 3: Update Your Phone’s Firmware

Your phone can also cause bugs if its firmware is also not updated. To make sure this doesn’t happen, follow the steps below.

  1. Launch Settings and tap General.

    Iphone settings
  2. From the options, choose Software Update.

    Iphone general settings
  3. If there’s an option, click the Download and Install button.

    Iphone software update option

Backup With A Third-Party Solution

If you still can’t make any WhatsApp solutions work, it’s best to try third-party software to make the backup.

One of the best WhatsApp software solutions is Wondershare MobileTrans. This software gives you plenty of capabilities when transferring data from WhatsApp. 

With this app, you can make a WhatsApp backup for your account and save it from iPhone to Android and vice versa.

YouTube player

Other features include a file shredder, a WhatsApp data transfer, and more.

Get MobileTrans now!


Why Is My WhatsApp Backup Taking So Long?

There are plenty of potential reasons why your WhatsApp backup is taking so long. One of the most likely culprits is the file size. It could also be the storage space of your backup destination. Your Wi-Fi or cellular data connection may also be slow.

Why Is WhatsApp Backup Stuck At 0%?

Your WhatsApp backup might be stuck at 0% because of a variety of reasons. Maybe there’s a problem with your backup location. Maybe your connection got turned off. To solve these issues, you can conduct a variety of fixes that I’ve detailed in the article above.

Why Is WhatsApp Backup Stuck At 100%?

Similarly, there are also many potential reasons why your WhatsApp backup is stuck at 100%. You can also follow the instructions I detailed above to solve your WhatsApp backup issues.

Fixing WhatsApp Backup Stuck: In Conclusion

Having your backup stuck is a frustrating experience, but you can quickly solve this WhatsApp backup issue with just a little bit of know-how.

This article discussed everything you need to know to fix this issue yourself. If those methods aren’t enough, MobileTrans is a good software solution that allows you to do WhatsApp backups without any kind of hassle.

Get MobileTrans now!

Did you like this article? Let me know your thoughts in the comments below!

Photo of author

Michael Duong

Tech editor and senior writer Michael Duong is passionate about technology and innovation. He codes open-source projects and plays quiz games in his free time. An expert in his field and an avid learner, always seeking to expand his knowledge and skills in the ever-evolving world of technology. His specialization is mobile security and mobile data safety. Follow Michael on Twitter and Github.

Leave a Comment

This site uses Akismet to reduce spam. Learn how your comment data is processed.